24 Health management information.pmd

1Health Systems Division, Department of Community Health Sciences, Aga Khan University, Karachi, Pakistan (Correspondence to B.T. Shaikh: babar. [email protected]). Received: 04/11/03; accepted: 08/03/04 ABSTRACT The health management information system (HMIS) is an instrument which could be used to improve patient satisfaction with health services by tracking certain dimensions of service quality. Quality can be checked by comparing perceptions of services delivered with the expected standards. The objective of the HMIS would be to record information on health events and check the quality of services at different levels of health care. The importance of patient assessment is a part of the concept of giving importance to patient’s views in improving the quality of health services. Expected benefits include enhancing patient satisfaction through improved communication; greater provider sensitivity towards patients; enhanced community awareness about the quality of services; and overall better use of services in the health system.